Mcafee disabled by "antivirus live"

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[Samker]

On-Access Scnner is enabled.
The problem is the McAfee Sceurity Scan still shows "Your computer is at risk, Anti-Virus Protection needs Attention and Firewall is Off"
"Fix Now" opens the browser to McAfee purchasing site. Installed McAfee Virtual Technician, no error was found.

Ok Mike, now I need information which McAfee version You use 8.5 or 8.7 and do you have installed latest Patches for them?? Check there also date of latest Update "DAT created on"?
You can find this information if you make right click on McAfee tray icon and choose About VirusScan...

Also I need information did you maybe use Trial version of McAfee Enterprise or it's "Full" paid license?

Regards,

S.

[mikewu]

It's Enterprise 8.5.0i. Full Paid license of cause.
DAT created on: Jan 16, 2010
Installed Patches: 8

[Samker]

It's Enterprise 8.5.0i. Full Paid license of cause.
DAT created on: Jan 16, 2010
Installed Patches: 8

Ok Mike, now please open Control Panel, after that open Security Center and check what Windows say about AntiVirus and Firewall??
I need information about both.

Also try to manually start Windows Firewall from there.

I'll wait for news from you...

S.

[mikewu]

AntiVirus and Firewall are controlled by group access policy that I don't have access...

[Samker]

AntiVirus and Firewall are controlled by group access policy that I don't have access...

You have PC which is part of Corporate Network?
In that case We'll have problem to investigate this, probably you'll need to talk with some guy from your IT department.

Is't possible to you make and post some screenshoot of mentioned message ("Your computer is at risk, Anti-Virus Protection needs Attention and Firewall is Off") ??

Also please post new HJT log.

Regards,

S.

[manual2100]

check your computer for spyware too (spybot S&D) uninstall mcafee and reinstall it

[Samker]

check your computer for spyware too (spybot S&D) uninstall mcafee and reinstall it

You have Spybot - Search & Destroy here: http://scforum.info/index.php/topic,24.0.html

[bimen]

thanks for ur help

[bugmenot]

thaks guys