Samker's Computer Forum - SCforum.info
SCF Support Area: => ### PC Help Center !!! ### => Topic started by: PattiC on 19. February 2008., 15:10:24
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Hello,
I'm a newbee and just to start, your site is great.
I went to a site today to download a tournament game. I was recommended by a friend so I never thought twice about it. After downloading, I didn't even install it. My computer started acting funny, so I did a scan. Trend Micro didn't even pick up the virus initially. After about 3 minutes the message below popped up, but it didn't give me the option to remove it or quarantine it. I ran a scan 2 more times to no avail. I even went to their home site where you can do another scan and it did the whole scan, but when got to the removal part it froze up on the last step and wouldn't do it. Is there any other way of removing this virus by myself. Thanks so much.
Patti
Notification
Real-time Virus Protection
Real-time Virus Protection has detected a virus or other security risk, and performed the action specified.
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Action taken: Unable to clean or quarantine the infected file.
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Incident name: C:\Program Files\Gamevance\gvhlp.dll
Detection name: Possible_Strat-6
User name: Patti
Note: If Search for and clean Trojans is turned on and executed after scanning, click Next to view the final action taken.
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Hi PattiC!
Welcome to SCF Community. :bih:
Don't worry we will fix this, now please follow next instruction se we can do that son as possible:
1. Provide us all possible details related to yours problems / infection.
2. Run Kaspersky Online AntiVirus Scan: http://scforum.info/index.php/topic,734.0.html
3. Download & run HijackThis: http://scforum.info/index.php/topic,785.0.html
4. Provide us logs from HijackThis & Kaspersky Online Scan
We will wait your reply (with logs).
Regards,
Samker
P.S.
If you have any additional question ... we are here just ask. ;)