Topic: I cant run msconfig

[Samker]

helo.. before i do anything..
 about the reformating ..stuufff
 it looks like im gonna use  this os for a little bit longer.. i dont have external hardrives or dvds for backup .. and

il do whatever i can as long as this os wont die yet(nothing worst happen)... i dont mind anymore about running the msconfig..

if it is possible to clean without a possiblity of crashing il do it.. but if there is a catch maybe i wont do anything..

thanks in advance for the help

il give the log report later..  anyways merry christmas

Don't worry pal, it's safe to follow these instructions.

I'll wait your new logs, after that you'll get new instructions...


Also, Merry Christmas and Happy New Year  : http://scforum.info/index.php/topic,3520.msg13858.html#msg13858

[neerajrawat1]

dude one thing is sure your computer is infected you keep on using this os its fine but without treatment finally it would die and wont boot up later on in normal mode as well you are lucky enuff its working in normal mode

just do the steps then in normal mode (try to be in sequence if one is not working den jump to other)and let me know what all softwares were able to complete a scan on ur pc and if possible paste the screen shot of infected items after scan else ok

if no scan was able to complete then also let me know so we can provide you with an alternative

onething is sure without treatment os will die soon but we will rescue u from this situation 99.99% and even if os dies we will recover your data 99.99% rest .02 is luck

cheers enjoy the holiday

[einherjar]

@neerajrawat1 whichsteps should i follow first?

yours?

First of all restart your computer and as soon as it will come back you will see a screen which says press F1/F2/Delete/ESC to enter setup or BIOS either of the key depending upon the motherboard of your pc immediately start tapping F8 function key and keep pressing it alternatively till you see a black screen like below


among all the options you need to select safe mode with networking
then login to the pc to the admin account or any account with admin rights
Now at the very first step download malwarebytes from the link below update it and run a
full system scan (sometimes the virus will not allow you to download it from there host so i
have also uploaded and provided alternate links make sure you always update it to the
latest virus definitions)

http://www.malwarebytes.org/

after a full scan(time will depend upon the size of your hard disk and the data on it)
download superantispyware from the below given link and alternate servers and do a full
system scan(always follow the instructions after scan might be it will ask you to restart the
computer so do the needfull)

http://portable.superantispyware.com/sassaferun.php

now download kaspersky virus removal tool from the below mentioned links and do a full
system scan and remove the malwares



http://devbuilds.kaspersky-labs.com/devbuilds/AVPTool/

Now the final step which we should do for added security is to run a scan using Emsisoft
Anti-Malware from the given link


http://www.emsisoft.com/en/software/antimalware/

Anyhow anywhere during the troubleshooting process if you find difficulty in downloading the softwares run the rkill software which will kill all the malware processes which could be blocking the software download

http://download.bleepingcomputer.com/grinler/rkill.com

or Samker?

hmmm, probably that's another signal of infection...

Don't worry, we'll do our best to help you to clean your Comp.   formatting is last solution. Anyway to be sure, backup your important things (photos, music, documents...).

Right now We'll make a scan only with following tools in "Normal" mode:

Sophos Computer scan: http://www.sophos.com/products/free-tools/free-security-scans.html

SuperAntiSpyware: http://scforum.info/index.php/topic,116.0.html


After that only test can you run msconfig and Safe mode, finally provide us new logs from HJT and BitDefender Online scan.


cya later,

S.

thanks for the help.. anyways.. the reply would be a while.. coz i cant check my computer for while sinece i got something else to do school work..(mayb a week)..    but ill give a reply soon

[Samker]

@neerajrawat1 whichsteps should i follow first?

yours?

or Samker?

  Here is a brief summary my friend:

1. Sophos Computer scan: http://www.sophos.com/products/free-tools/free-security-scans.html

2. MalwareByte's: http://scforum.info/index.php/topic,2201.0.html

3. SuperAntiSpyware: http://scforum.info/index.php/topic,116.0.html

If you experience problems with downloading or running mentioned programs use RKill and after them try again (if you still doesn't success, simply skip that program and continue with another one...): http://download.bleepingcomputer.com/grinler/rkill.com


Finally, only test can you run msconfig and Safe mode, after that provide us new logs from HJT: http://scforum.info/index.php/topic,785.0.html and BitDefender Online scan (to check did we completely resolve this problem): http://scforum.info/index.php/topic,734.0.html

thanks for the help.. anyways.. the reply would be a while.. coz i cant check my computer for while sinece i got something else to do school work..(mayb a week)..  BiH Smiley  but ill give a reply soon

No problem pal, SCF Team is here 24/7 for SCF Members. 

All the Best,

S.

[einherjar]

arghhh.. just when i have the time to spend to scan the computer.. well the owner (my uncle) bring home with him.. well i cant scan now.. sorry to bother making this thread.. anywayz i can still provide the scan result if i can visit him and scan.. or maybe he might reformat.. im really sorry for this..  tnx for your reply in advance

[neerajrawat1]

no need to be sorry dude we are here to help eachother only if you cant scan in any mode just do one thing using any other computer download this rescue disk from kaspersky

http://devbuilds.kaspersky-labs.com/devbuilds/RescueDisk10/kav_rescue_10.iso

its a ISO file burn it using any iso burner boot the infected PC using this cd and scan but make sure before scanning update the database