Topic: Moms computer very slow

[Bunny54]

its mark rules, but i made her an account here and told her i could get her some help.

The story:

She got windows vista, and ever since then it has been very slow. Most recently it has been getting the BSOD, so it can only be booted in safe mode.

Specs:

Nvidia GEForce 51/5200
2046MB RAM
Pentium 4 2.8 GHz
Windows Vista Ultimate


Yet this ocmputer runs slower then a grandpa crossing the street.


HJT Log:


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:28:22 AM, on 4/10/2008
Platform: Windows Vista  (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16609)
Boot mode: Safe mode with network support

Running processes:
L:\Windows\Explorer.EXE
L:\Windows\System32\mobsync.exe
L:\Program Files\DAP\DAP.EXE
L:\Program Files\Internet Explorer\iexplore.exe
L:\Program Files\Internet Explorer\iexplore.exe
L:\Program Files\Adobe\Acrobat 6.0\Acrobat\Acrobat.exe
L:\Windows\Explorer.exe
L:\Program Files\Adobe\Reader 8.0\Reader\AcroRd32Info.exe
L:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://verizon.my.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ie/defaults/sb/verizon/*http://www.yahoo.com/search/ie.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;*.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - L:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
R3 - URLSearchHook: speed-bit Toolbar - {2ba521ac-b9b9-4433-ba45-dba2f02cba5a} - L:\Program Files\speed-bit\tbspee.dll (file missing)
O1 - Hosts: ::1 localhost
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - L:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - L:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: speed-bit Toolbar - {2ba521ac-b9b9-4433-ba45-dba2f02cba5a} - L:\Program Files\speed-bit\tbspee.dll (file missing)
O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - L:\Program Files\Verizon\Verizon Internet Security Suite\pkR.dll
O2 - BHO: Billeo - {465E08E7-F005-4389-980F-1D8764B3486C} - L:\Program Files\Billeo\billeo.dll
O2 - BHO: VZBB - {4E7BD74F-2B8D-469E-D0FC-E57AF4D5FA7D} - L:\WINDOWS\DOWNLO~1\vzbb.dll (file missing)
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - L:\PROGRA~1\Yahoo!\Common\yiesrvc.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - L:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - L:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - l:\program files\google\googletoolbar1.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - L:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - L:\Program Files\Google\GoogleToolbarNotifier\2.1.1119.1736\swg.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - L:\Program Files\Windows Live Toolbar\msntb.dll
O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - L:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
O2 - BHO: (no name) - {f8ac5ce3-4b50-49d6-b632-faea1734fd29} - L:\Program Files\WebFerret\FerretBand.dll (file missing)
O3 - Toolbar: Watson Toolbar - {1EE1AB45-223D-4677-B7CE-47C04F934347} - L:\Program Files\Intellext\Watson\WatsonIEAdapter.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - L:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: VZBB - {4E7BD74F-2B8D-469E-D0FC-E57AF4D5FA7D} - L:\WINDOWS\DOWNLO~1\vzbb.dll (file missing)
O3 - Toolbar: Billeo - {6ADB0F93-1AA5-4BCF-9DF4-CEA689A3C111} - L:\Program Files\Billeo\billeo.dll
O3 - Toolbar: Webshots Toolbar - {C17590D2-ECB4-4b15-8820-F58798DCC118} - L:\Program Files\Webshots\WSToolbar4IE.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - L:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - L:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - l:\program files\google\googletoolbar1.dll
O3 - Toolbar: speed-bit Toolbar - {2ba521ac-b9b9-4433-ba45-dba2f02cba5a} - L:\Program Files\speed-bit\tbspee.dll (file missing)
O3 - Toolbar: WebFerret - {A58686ED-FC46-44C3-95C6-4A812AB776F1} - L:\Program Files\WebFerret\FerretBand.dll (file missing)
O4 - HKLM\..\Run: [Adobe Photo Downloader] "L:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "L:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [AdobeVersionCue] L:\Program Files\Adobe\Adobe Version Cue\ControlPanel\VersionCueTray.exe
O4 - HKLM\..\Run: [FlyMonitor] "L:\Program Files\Leapfrog\FlyWorld\bin\FlyMonitor.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "L:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] L:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [HPHmon05] L:\WINDOWS\system32\hphmon05.exe
O4 - HKLM\..\Run: [IntelliPoint] "L:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [iobi] L:\Program Files\Verizon\iobi\iobi.exe
O4 - HKLM\..\Run: [ORTWatson] L:\Program Files\Intellext\Watson\\WATSONCONTROLLER.EXE /CheckStartup
O4 - HKLM\..\Run: [SunJavaUpdateSched] "L:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [Verizon_McciTrayApp] L:\Program Files\Verizon\McciTrayApp.exe
O4 - HKLM\..\Run: [Motive SmartBridge] L:\PROGRA~1\Verizon\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [YBrowser] L:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [YOP] L:\PROGRA~1\Yahoo!\YOP\yop.exe /autostart
O4 - HKLM\..\Run: [YPC] L:\PROGRA~1\Yahoo!\PARENT~1\ypc.exe
O4 - HKLM\..\Run: [RemoteControl] "L:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE L:\Windows\system32\nvsvc.dll,nvsvcStart
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE L:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE L:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [VerizonServicepoint.exe] "L:\Program Files\Verizon\VSP\VerizonServicepoint.exe" /AUTORUN
O4 - HKLM\..\Run: [SSBkgdUpdate] "L:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [QuickTime Task] "L:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [HP Software Update] L:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Verizon Internet Security Suite] "L:\Program Files\Verizon\Verizon Internet Security Suite\Rps.exe"
O4 - HKLM\..\Run: [-FreedomNeedsReboot] "L:\Program Files\Verizon\Verizon Internet Security Suite\ZkRunOnceR.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] L:\Windows\system32\NeroCheck.exe
O4 - HKLM\..\Run: [USBToolTip] "L:\Program Files\Pinnacle\Shared Files\\Programs\USBTip\USBTip.exe"
O4 - HKLM\..\Run: [PinnacleDriverCheck] L:\Windows\system32\PSDrvCheck.exe -CheckReg
O4 - HKLM\..\Run: [USB2Check] RUNDLL32.EXE "L:\Windows\system32\PCLECoInst.dll",CheckUSBController
O4 - HKLM\..\Run: [DownloadAccelerator] "L:\Program Files\DAP\DAP.EXE" /STARTUP
O4 - HKLM\..\Run: [MSConfig] "L:\Windows\System32\msconfig.exe" /auto
O4 - HKCU\..\Run: [Sidebar] L:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter
O4 - HKCU\..\Run: [Creative WebCam Tray] "L:\Program Files\Creative\Shared Files\CamTray.exe"
O4 - HKCU\..\Run: [ctfmon.exe] L:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "L:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet
O4 - HKCU\..\Run: [ehTray.exe] L:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [MsnMsgr] "L:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [ShutterflyStudio] L:\Program Files\Shutterfly\Studio\BIN\SFlyStudio.exe /trayonly
O4 - HKCU\..\Run: [swg] L:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [Picasa Media Detector] L:\Program Files\Picasa2\PicasaMediaDetector
O4 - HKCU\..\Run: [WMPNSCFG] L:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\RunOnce: [IndexCleaner] "L:\Program Files\Verizon\Verizon Internet Security Suite\IdxClnR.exe"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [msnmsgr] "L:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [msnmsgr] "L:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background (User 'Default user')
O4 - Startup: Picture Motion Browser Media Check Tool.lnk = L:\Program Files\Sony\Sony Picture Utility\VolumeWatcher\SPUVolumeWatcher.exe
O4 - Startup: Webshots.lnk = L:\Program Files\Webshots\Launcher.exe
O4 - Global Startup: Acrobat Assistant.lnk = L:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = L:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = L:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: billeo.lnk = L:\Program Files\Billeo\billeo.exe
O4 - Global Startup: Google Updater.lnk = L:\Program Files\Google\Google Updater\GoogleUpdater.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = L:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: NkbMonitor.exe.lnk = L:\Program Files\Nikon\PictureProject\NkbMonitor.exe
O4 - Global Startup: ymetray.lnk = L:\Program Files\Yahoo!\Yahoo! Music Jukebox\ymetray.exe
O8 - Extra context menu item: &Clean Traces - L:\Program Files\DAP\Privacy Package\dapcleanerie.htm
O8 - Extra context menu item: &Download with &DAP - L:\Program Files\DAP\dapextie.htm
O8 - Extra context menu item: &Webshots Photo Search - res://L:\Program Files\Webshots\WSToolbar4IE.dll/MENUSEARCH.HTM
O8 - Extra context menu item: &Windows Live Search - res://L:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O8 - Extra context menu item: Download &all with DAP - L:\Program Files\DAP\dapextie2.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - L:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - L:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - L:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - L:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Verizon Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - L:\PROGRA~1\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - L:\Windows\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - L:\Windows\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Billeo - {97ED3A9F-CD6F-473A-8FE1-7505C1B844C3} - L:\Program Files\Billeo\billeo.dll (HKCU)
O13 - Gopher Prefix:
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemydsl.verizon.net/sdcCommon/download/DSL/tgctlcm.cab
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://a1540.g.akamai.net/7/1540/52/20061205/qtinstall.info.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {03BCF80B-B975-498C-B9CC-1F517915995A} (Office2003.Install) - https://secure.interfax.net/Office2003.ocx
O16 - DPF: {106E49CF-797A-11D2-81A2-00E02C015623} (AlternaTIFF ActiveX) - http://www.alternatiff.com/install/00/alttiff.cab
O16 - DPF: {15589FA1-C456-11CE-BF01-00AA0055595A} - http://w4s2.work4sure.com/c/ge/w4sgeen9.exe
O16 - DPF: {2119940C-F1CE-4258-8B96-41ECCA2BB184} (FTUploaderCtlX Control) - http://www.fototime.com/ftweb/activeX/WebUploadControl.cab
O16 - DPF: {2E12FB00-546B-4EE3-9CC2-057BF02E1C17} (Webshots Multiple Media Uploader - Container) - http://community.webshots.com/html/atx/wsaxcontrol.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - L:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {459E93B6-150E-45D5-8D4B-45C66FC035FE} (get_atlcom Class) - http://apps.corel.com/nos_dl_manager_dev/plugin/IEGetPlugin.ocx
O16 - DPF: {474F00F5-3853-492C-AC3A-476512BBC336} (UploadListView Class) - http://picasaweb.google.com/s/v/20.10/uploader2.cab
O16 - DPF: {4E77DBA6-3506-46EC-93C0-AB1E0DBD7E4A} (ZtServiceManager Class) - http://mvod.web.aol.com/mce/new/ServiceMgr.CAB
O16 - DPF: {4E7BD74F-2B8D-469E-D0FC-E57AF4D5FA7D} (VZBB) - http://www2.verizon.net/micro/vol_toolbar/vzbb.cab
O16 - DPF: {6218F7B5-0D3A-48BA-AE4C-49DCFA63D400} (CSEQueryObject Object) - http://www.myheritage.com/Genoogle/Components/ActiveX/SearchEngineQuery.dll
O16 - DPF: {67A5F8DC-1A4B-4D66-9F24-A704AD929EEE} (System Requirements Lab) - http://www.nvidia.com/content/DriverDownload/srl/2.0.0.1/sysreqlab2.cab
O16 - DPF: {6B75345B-AA36-438A-BBE6-4078B4C6984D} (HpProductDetection Class) - http://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1174714352265
O16 - DPF: {6E5E167B-1566-4316-B27F-0DDAB3484CF7} (Image Uploader Control) - http://beta.myfamily.com/Controls/Upload/ImageUploader4.cab
O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - https://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
O16 - DPF: {7FC1B346-83E6-4774-8D20-1A6B09B0E737} (Windows Live Photo Upload Control) - http://bunny-designs.spaces.live.com/PhotoUpload/VistaMsnPUplden-us.cab
O16 - DPF: {80AEEC0E-A2BE-4B8D-985F-350FE869DC40} (HPDDClientExec Class) - http://h20264.www2.hp.com/ediags/dd/install/HPDriverDiagnosticsVista.cab
O16 - DPF: {8A0019EB-51FA-4AE5-A40B-C0496BBFC739} (Verizon Wireless Media Upload) - http://picture.vzw.com/activex/VerizonWirelessUploadControl.cab
O16 - DPF: {BE992212-79A3-4563-BA5B-E5E9BDAC3DB0} (IobiSupport Class) - https://www36.verizon.com/iobi/iobisupport/IobiSupport.cab
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://www.adobe.com/products/acrobat/nos/gp.cab
O20 - AppInit_DLLs: L:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL L:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O22 - SharedTaskScheduler: Windows DreamScene - {E31004D1-A431-41B8-826F-E902F9D95C81} - L:\Windows\System32\DreamScene.dll
O23 - Service: AdobeVersionCue - Unknown owner - L:\Program Files\Adobe\Adobe Version Cue\service\VersionCue.exe (file missing)
O23 - Service: Automatic LiveUpdate Scheduler - Unknown owner - L:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe (file missing)
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - L:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - L:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - L:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.vista.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - L:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Desktop Manager 5.5.709.30344 (GoogleDesktopManager-093007-112848) - Google - L:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Updater Service (gusvc) - Google - L:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - L:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - L:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - L:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Unknown owner - L:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE (file missing)
O23 - Service: PCLEPCI - Pinnacle Systems GmbH - L:\Windows\system32\drivers\pclepci.sys
O23 - Service: PDAgent - Raxco Software, Inc. - L:\Program Files\Raxco\PerfectDisk\PDAgent.exe
O23 - Service: PDEngine - Raxco Software, Inc. - L:\Program Files\Raxco\PerfectDisk\PDEngine.exe
O23 - Service: Verizon Internet Security Suite Update Service (RPSUpdaterR) - Radialpoint Inc. - L:\Program Files\Verizon\Verizon Internet Security Suite\rpsupdaterR.exe
O23 - Service: Verizon Internet Security Suite Firewall (RP_FWS) - Verizon - L:\Program Files\Verizon\Verizon Internet Security Suite\Fws.exe
O23 - Service: YPCService - Yahoo! Inc. - L:\Windows\system32\YPcservice.exe

--
End of file - 18333 bytes



PS: She trusts Verizon Internet Security Suite :|

[Samker]

Hi again Mark.

I already see some problem here but before that please provide me Kaspersky Online Scan log: http://scforum.info/index.php/topic,734.0.html


P.S.
I also wait Kaspersky log for your PC before We start with HJT fix. 
http://scforum.info/index.php/topic,1443.0.html

[MarkRules]

Dude!

The kaspersky scan was running for 1hr 30s and what happens? Internet Explorer "unexpectedly" shut down, then restarted, AND THEN THE WHOLE COMPUTER RESTARTED!


Before it shutdown, kaspersky found 8 viruses and 12 infected files.

[Samker]

Very Bad.

Try to finish that scan again if you can't success came again here for some other solution.

cya later,

S.