Topic: can't access bank info or paypal info from my computer

[edcianci]

my bother got a internet security pro virus - while i was looking for it i think i changed something in my settings that doesn't allow my passwords and usernames to work on my bank sites, paypal site, and credit card site.

i can access my emails with user nams and passwords - i have 2 different ones and they both work

i did find the virus and went into safe mode and deleted it as it wouldn't allow me to delete it if i wasn't in safe mode.

after deleting it i did a restore back one week and updated malwarebytes and did a scan

i can use the computer and everything is working except the sites i mentioned - i am pretty sure it was something i clicked before i found the virus - something like allow access - it was checked and i unchecked it - i can't seem to find or recall that. i am using IE8

thanks for any help - ed

[jheysen]

>>IE8
Can't you use other browser?

[Samker]

Hi E. and Welcome to SCF Community.

Don't worry, We'll help you to resolve this problem. 

First of all, take advice from J. and try some other browser on mentioned sites, for example: Chrome, Firefox, Opera, Safari etc. and provide us information do you still have problem with access... ?

After that, my suggestion is to make double check is your PC really safe now:

1. Scan your PC with BitDefender or Panda Online AntiVirus Scan: http://scforum.info/index.php/topic,734.0.html

2. Download & run HijackThis: http://scforum.info/index.php/topic,785.0.html

3. Provide us logs from HijackThis & AntiVirus Online Scan


We'll wait your reply (with logs) and after analyzing, provide you new instructions.

Regards,

Samker

[edcianci]

thanks for the help - i am not near that computer right now as i am at work - i was getting the same thing with firefox - so this morning i updated firefox thinking that might be a solution as i was using an old version.

anyway before i left the internet wasn't working on firefox, and i couldn't find the internet explorer for IE8

when i get home i will keep trying - i have scanned my computer with malwarebytes - and everytime it shows 1 infected threat - it was a root threat - i would delete it, but it always came back.

so last night i powered the computer up in safe mode and delected it in safe mode - the virus was gone - but i still couldn't log into any of my bank accts or financial things. that's when i tried to update firefox

thanks ed

[Samker]

You welcome Ed.

Please, provide us logs, as soon as possible... I'm pretty sure that you still have traces of infection... 

cya later,

S.

[edcianci]

it is fix as i ran a thing called combofix - i acn't thank everybody enough for what to do - thanks ed

[Samker]

... I'm pretty sure that you still have traces of infection...

...

it is fix as i ran a thing called combofix - i acn't thank everybody enough for what to do - thanks ed

As I suspect...

I'm glad to hear that the problem is solved... 

cya around,

S.


P.S.

If anybody need, here is direct download link for latest version of Combofix: http://www.bleepingcomputer.com/download/combofix/