Hello Julia,
don't worry, we will resolve this quickly. Now please follow next instruction:
1. Provide us all possible details related to yours problems / infection.
2. Run Kaspersky Online AntiVirus Scan:
http://scforum.info/index.php/topic,734.0.html 3. Download & run HijackThis:
http://scforum.info/index.php/topic,785.0.html4. Provide us logs from HijackThis & AntiVirus Online Scan
I'll wait your reply (with logs).
Regards,
Samker
P.S.One more notice. I think that it will good idea to register at SCF, because in that case you will have enabled some aditional board options.