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Author Topic: Microsoft Updates  (Read 4460 times)

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blodflekk

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Microsoft Updates
« on: 02. December 2008., 00:41:32 »
I am having some problems with getting Microsoft updates to work, I have tried reading forums online, I have been to technet, The windows discussion forums also and I have tried everything people have suggested and still no result, The error number I get is "Error number: 0x8DDD0002" It states that I am not an administrator so I cannot use Microsoft updates, I am the administrator and I have even logged into the Administrator account and tried that also and still no solution, I was hoping someone else could help, I'm using XP Pro.
~KING~

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Microsoft Updates
« on: 02. December 2008., 00:41:32 »




Samker

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Re: Microsoft Updates
« Reply #1 on: 02. December 2008., 06:29:45 »
Hi B., nice to see you again.

I'll think about your problem.

Untill my reply, did you try System Restore?

It will be also good to provide us HJT & Kaspersky log, just in case that yours PC is infected and "blocked" because of that.

cya later,

S.

Samker

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Re: Microsoft Updates
« Reply #2 on: 03. December 2008., 08:51:02 »
Hi again Blodflekk.

Did you try "fix" with System Restore?

I try to find some "technical" solution but this problem look very suspicious >:D , if System Restore doesn't help you will need to provide us HJT and Kaspersky log.

Regards,

S.


blodflekk

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Re: Microsoft Updates
« Reply #3 on: 06. December 2008., 01:05:26 »
No I havent used system restore, I never do it always holds too many viruses so I have it disabled, And it wouldn't work anyway as in this install I havent been able to use MU
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Samker

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Re: Microsoft Updates (Error number: 0x8DDD0002)
« Reply #4 on: 06. December 2008., 07:57:55 »
I find some new solution at Microsoft Help & Support:

Quote
You receive an "Administrators only" error message when you try to visit the Windows Update Web site or the Microsoft Update Web site

SYMPTOMS
When you try to visit the Windows Update Web site or the Microsoft Update Web site, you may receive an error message that is similar to the following:
Error number: 0x8DDD0002

To install items from Windows Update, you must be logged on as an administrator or a member of the Administrators group. If your computer is connected to a network, network policy settings may also prevent you from completing this procedure.
You receive this message even though you are already logged on as an administrator or a member of the Administrators group.



CAUSE

This behavior may occur for any one of the following reasons:

   1. You are not logged on as a user who belongs to the local Administrators group.
   2. You do not have permission to specific registry keys or folders.
   3. The operating system cannot read the data in the %Systemroot%\System32\Catroot2 folder.


RESOLUTION
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756  (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows



To resolve this issue, use one of the following methods. If Method 1 does not resolve the problem, use Method 2.

    *
      Method 1
      Verify that you are logged on as a user who belongs to the local Administrators group.

      Windows XP
      Click Start, click Run, type nusrmgr.cpl, and then click OK to open the User accounts window.

      If you are part of a network domain, follow these steps:
         1. In the User Accounts window, click to select your account from the list, and then click Properties.
         2. On the Group Membership tab, verify that you are in the Administrators group.
      If you are not part of a network domain, follow these steps:
         1. In the User Accounts window, click your account, and then verify that Computer Administrator appears under your account name.
      Windows 2000
         1. Click Start, click Run, type compmgmt.msc, and then click OK.
         2. In the Computer Management window, expand System Tools, expand Users and Groups, and then click the Users folder.
         3. In the right pane of the Computer management window, right-click the user whose user rights you want to verify, and then click Properties.
         4. On the Member Of tab, verify that Administrators is listed in the Member of box.
      After you logged on as an administrator, try to visit the Windows Update Web site or the Microsoft Update Web site again. If the problem is resolved, do not continue troubleshooting.
    *
      Method 2

      Delete temporary Internet files. To do this, follow these steps:
         1. Open the Internet Explorer window, click Tools, and then click Internet Options.
         2. In the Internet Options window, click the General tab, under Temporary Internet files, click Delete Files, and then click OK.
      Try to visit the Windows Update Web site or the Microsoft Update Web site again. If the problem is resolved, do not continue troubleshooting.
    *
      Method 3
      Verify the permissions on the registry keys that are used by the Windows Update client and the Microsoft Update client.
         1. Click Start, click Run, type regedit, and then click OK.

            Note In Microsoft Windows 2000 or in Microsoft Windows NT 4.0, type regedt32 instead of "regedit."
         2. Locate and select the following registry key:
            HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
         3. On the Edit menu, click Permissions, click Add, and then type everyone in the dialog box that appears.

            Note In Windows 2000 or in Windows NT 4.0, click Permissions on the Security menu.
         4. Click Check Names, and then click OK.
         5. Select Everyone in the Group or user names list.
         6. Under Permissions for Everyone, click to select the Full Control check box in the Allow column.

            Note that the Read check box in the Allow column is now also selected.
         7. Select each user, in turn, in the Group or user names list, and then verify that no check boxes are selected in the Deny column. Click to clear any check boxes that are selected in the Deny column.
         8. Click Advanced, click to select the Replace permission entries on all child objects check box, and then click OK.
         9. Click YES if you are prompted for confirmation, and then click OK to close the dialog box.
      Try to visit the Windows Update Web site or the Microsoft Update Web site again. If the problem is resolved, do not continue troubleshooting.
    *
      Method 4
      Verify the permissions for you on the folder structure used by the Windows Update client or by the Microsoft Update client.
         1. Click Start, click Run, type explorer, and then click OK.
         2. Expand My computer, expand System Drive, and then expand WINDOWS.
         3. Right-click SoftwareDistribution, and then click Properties.
         4. In the SoftwareDistribution Properties window, click the Security tab, and then verify that whether you are in the Group or user names list.
         5. In the Group or user names list, select Everyone. Under Permissions for Everyone, click to select the Full Control check box in the Allow column.

            Note that the Read check box in the Allow column is now also selected.
      Try to visit the Windows Update Web site or the Microsoft Update Web site again. If the problem is resolved, do not continue troubleshooting.
    *
      Method 5
      Rename the Catroot2 folder. To do this, type the following commands at a command prompt, pressing ENTER after each line:
      net stop cryptsvc
      ren %systemroot%\system32\catroot2 oldcatroot2
      net start cryptsvc
      Then, try to visit the Windows Update Web site or the Microsoft Update Web site again. If the problem is resolved, do not continue troubleshooting.
    *
      Method 6
      Rename the SoftwareDistribution folder. To do this, follow these steps.
         1. Restart the computer in Safe mode.
         2. Locate and then rename the Drive:\Windows\SoftwareDistribution folder to SoftwareDistribution.old.

            Note Drive is a placeholder for the system drive.
         3. Restart the computer in Normal mode.


MORE INFORMATION
You must be a local administrator to visit the Windows Update Web site or the Microsoft Update Web site. When you log on as a non-administrator, you cannot visit the Web site even if you use Run as to start Internet Explorer under an administrator account. This issue occurs because other system services are involved in the process. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
326686  (http://support.microsoft.com/kb/326686/ ) You receive one or more error messages when the system administrator disables Windows Update or Microsoft Update

APPLIES TO

    * Microsoft Windows Update Corporate Edition 1.0
    * Microsoft Update




Blodflekk, please be carefully with registers.

Of course, don't forget to provide us feedback did this help you.

Regards,

S.
 

blodflekk

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Re: Microsoft Updates
« Reply #5 on: 07. December 2008., 09:35:44 »
Tried it before, and again now and still no fix, here is my HiJackThis! log anyway


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:03:58 p.m., on 7/12/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.20900)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Eset\nod32krn.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\oodag.exe
C:\Program Files\UPHClean\uphclean.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\ESET\nod32kui.exe
C:\Program Files\Opera\opera.exe
C:\Program Files\Spyware Terminator\sp_rsser.exe
C:\Program Files\Spyware Terminator\Spywareterminator.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.nz
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = socks=
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: ForceField Toolbar Registrar - {8A4A36C2-0535-4D2C-BD3D-496CB7EED6E3} - C:\Program Files\CheckPoint\ZAForceField\TrustChecker\bin\TrustCheckerIEPlugin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: ForceField Toolbar - {EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107} - C:\Program Files\CheckPoint\ZAForceField\TrustChecker\bin\TrustCheckerIEPlugin.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [nod32kui] "C:\Program Files\Eset\nod32kui.exe" /WAITSERVICE
O4 - HKLM\..\Run: [ISW] "C:\Program Files\CheckPoint\ZAForceField\ForceField.exe" /start_mode="auto"
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: ForceField IswSvc (IswSvc) - Check Point Software Technologies - C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: NOD32 Kernel Service (NOD32krn) - Eset  - C:\Program Files\Eset\nod32krn.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: O&O Defrag - O&O Software GmbH - C:\WINDOWS\system32\oodag.exe
O23 - Service: Spyware Terminator Realtime Shield Service (sp_rssrv) - Crawler.com - C:\Program Files\Spyware Terminator\sp_rsser.exe

--
End of file - 5723 bytes
~KING~

Samker

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Re: Microsoft Updates (Error number: 0x8DDD0002)
« Reply #6 on: 07. December 2008., 20:15:32 »
I don't see any big problem in this quick view.

Anyway run HJT (without log) and check & fix this things:

Quote
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

After "fixing" try Microsoft Update again and please provide us Kaspersky Online Scan log.

Regards my friend & cya later,

Samker

icemanbx74

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manual2100

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Re: Microsoft Updates
« Reply #8 on: 12. October 2010., 12:05:20 »

 

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