Topic: Need Help Please (trojans, malwares, AVG, Kaspersky, de-installation)

[Tony6530]

Alright, My other computer is having problems. I scanned the computer earlier today and found out that i have 12 Trojans and malwares. Now whenever i tried to get online and click on a link the "Page is not found" appears. I uninstalled AVG completely and now when i tried to install Kaspersky it won't let me. Keeping telling me that AVG is still on the computer and that i need to uninstall AVG before installing Kaspersky. Also when I reboot my computer sometime it stays on the "Getting Started" screen. My computer has been slow and sluggish lately. Any help would be nice.

[Samker]

Hi Tony and Welcome to SCF Portal.

Just, provide us next information (as son as possible) and probably we will resolve this very quickly  :

1. Log from Kaspersky Online AntiVirus Scan: http://scforum.info/index.php/topic,734.0.html

2. Log from HijackThis: http://scforum.info/index.php/topic,785.0.html


I'll wait your reply (with logs).

Regards,

Samker

[Tony6530]

There is a problem here. When I click those link on my infected computer I get the "Address Not Found"

[Samker]

There is a problem here. When I click those link on my infected computer I get the "Address Not Found"

Ok Tony, then please to try to download or copy via Memory stick... these two tools:

1. Download, Install, Update & Run Full Scan - Malwarebytes' Anti-Malware: http://scforum.info/index.php/topic,2201.0.html

2. Download, Install, Update & Run Full Scan - SpyBot - Search & Destroy: http://scforum.info/index.php/topic,1688.0.html


After that please try again to run Kaspersky or at least HJT Scan and provide us logs.

Regards,

Samker