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Author Topic: Microsoft offers to just 'Fix it' (download)  (Read 4925 times)

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Samker

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Microsoft offers to just 'Fix it' (download)
« on: 17. April 2010., 08:16:36 »


When people encounter a problem with their PC, they often go to the Web and do a search to see if others have had the problem. If they are lucky, someone has found a fix and listed the steps on either a support document or within a user forum.

Now, they may have an even better option.

Over the past six weeks, Microsoft has quietly added a "Fix it" button to a few of the thousands of help documents on its Web site. When clicked, the computer then takes all the recommended steps automatically.

"If we know what those 15 steps are why shouldn't we just script it," said Lori Brownell, Microsoft's general manager of product quality and online support

The "Fix it" option is still fairly rare, showing up in around 100 different help documents. The effort is growing rapidly, though, up from just four such fixes when the program quietly began in December.

Microsoft continues to offer users the option of doing things on their own if they either don't trust Microsoft or just like being in control.

"We're not trying to hide anything," she said.

The first fixes included a number of common issues, including restoring a missing Internet Explorer icon to the desktop: http://support.microsoft.com/kb/945402 , how to enable the DVD library: http://support.microsoft.com/kb/930526 in Vista's Windows Media Center as well as what to do when encountering the error message in Street & Trips 2008 that "Construction information for routes could not be downloaded": http://support.microsoft.com/kb/958844

For now, Microsoft is having to go back and search its archives to see which of its problem solving tips can be automated. Eventually, it hopes to create the automated fixes at the same time the help articles are created.

Where it can, Microsoft is also adding the "Fix it" option into the error reporting tool built into Windows. Initially, all users could do when a program crashed was send a report to Microsoft. More recently, the system has started checking to see if there is any information on the issue. Next up, said Brownell, is offering the option to have the issue solved automatically.

Long term, the company has even broader hopes.

While it would like to just eliminate bugs and glitches, Brownell said that is not an attainable goal.

"We'd love for our customers to never have problems," she said. "We'll never ship bug-free software as hard as we try."

Instead, she said she is aiming for a day when Microsoft's products themselves will be able to spot problems and proactively offer fixes. As an example, she noted that in Exchange, it's a pretty safe bet that once one gets low on disk space, bad things will happen. Making sure that users take action before problems occur is an example where the company is headed.

Another example, she said, would be for Microsoft to be able to notify users if they are running two drivers that others have found to conflict with one another. Assuming the appropriate privacy safeguards were in place, Brownell said it would be great for the user to be alerted and offered a fix before a problem occurred.

That proactive world is still largely a vision rather than a reality. That said, Brownell said that the company is putting in place some of the plumbing necessary to make such things possible.

With Windows 7, Microsoft has added an "action center" that Brownell said offers the underlying capability needed to serve up fixes within the operating system. She said that she would expect some opportunities for that over the life of the product, though the current beta version of Windows 7 has few examples of that.

(Sources: Cnet & NAP Portal: http://newsapp.info/index.php/topic,3499.0.html )


Download Fix It: http://fixitcenter.support.microsoft.com/Portal



Personally, I'd just like to see the "Fix it" button extended to other areas of my life. I'd really like one that would make travel plans, fill out my expense reports and hire a plumber. That would make me much happier.

For what would you like to see a "fix it" button?




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Microsoft offers to just 'Fix it' (download)
« on: 17. April 2010., 08:16:36 »




ajaydheepak

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Re: Microsoft offers to just 'Fix it' (download)
« Reply #1 on: 24. April 2010., 18:03:06 »
Thats really good to hear!!!!

danikveliky

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Re: Microsoft offers to just 'Fix it' (download)
« Reply #2 on: 27. April 2010., 08:35:20 »
I have used it already and I'm pleased wih the results!

janissary

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Re: Microsoft offers to just 'Fix it' (download)
« Reply #3 on: 12. May 2010., 12:14:03 »
I have used it already too. Thank you.

ibu

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Re: Microsoft offers to just 'Fix it' (download)
« Reply #4 on: 25. May 2010., 15:16:11 »
it saved me alot of time while i was trying to fix a problem on my PC. If this wasnt there i could have ended up wasting time searching on google

testuser

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Re: Microsoft offers to just 'Fix it' (download)
« Reply #5 on: 05. August 2010., 06:07:29 »
Great.....now all that someone needs to do is hack the scripted solutions...give it time...it will happen.

bBbLaHhH

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Re: Microsoft offers to just 'Fix it' (download)
« Reply #6 on: 08. August 2010., 22:56:29 »
Woooow... I must say... I just used it on my mom's computer and it's really as simple as it sounds...

It's nice to know microsoft has added some kind of "easy button" for their software(s)

I wish I had a "fix it" for my car.... sigh... would save me the trouble from going to the mechanic haha

Samker

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Re: Microsoft offers to just 'Fix it' (download)
« Reply #7 on: 09. August 2010., 05:54:33 »

I wish I had a "fix it" for my car.... sigh... would save me the trouble from going to the mechanic haha

LOL

 :D :thumbsup:


pollrobin

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Re: Microsoft offers to just 'Fix it' (download)
« Reply #8 on: 17. August 2010., 07:41:11 »
I Heard it many time But I never try for it.I get the More Information for Your Post it's very Nice.It Give me the Whole Idea for the "Fix it"It's really Nice Information Share by You.

scott0720

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Re: Microsoft offers to just 'Fix it' (download)
« Reply #9 on: 19. August 2010., 12:53:27 »
I have used it twice and both times it worked well.  Like above, I am just waiting for the first time it gets hacked or is scripted wrong.  For now, it makes some things easier tho...

 

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