Topic: Computer froze up after McAfee scan

[cplcody]

Please someone help.
I started a scan with Mcaffee and computer froze up.
OS is xp w/ service pack 3. on restart screen just has flashing cursor at top left hand corner. Will not boot in safemode, have to use reinstall disk but still same results after running it

[Samker]

Hi cplcody, I'll try to help you...

First of all, I need to know did you formatted your HD or not?? I'm not sure about that after your explanation. (I'm not so good with English... )

If not, I need information did you success to run XP in any way and did you receive any error/notification during scanning process??

Regards,

S.


P.S.

Please check this Topic also, maybe your problem in some way is related to this issue: http://scforum.info/index.php/topic,4099.0.html

[cplcody]

Thanks for replying. I do not believe the reformat was sucessfull. I saw where it erased files then added files but the machine still does not  boot in any way

[cplcody]

was not able to see if the scan found anything or not.

[Samker]

Thanks for replying. I do not believe the reformat was sucessfull. I saw where it erased files then added files but the machine still does not  boot in any way

hmmm... very strange. 

Anyway since you're try to format your HDD there is no point to speak about McAfee anymore?? Right now We have problem with your HDD, formation and installation of new OS - XP.

Do you have possibility to add that HDD to some other PC like second HDD and format them there?

 

[cplcody]

I have old dell dimension tht shared files with the comp thru network. must be honest,
I am not comp tech savy at all, barely set up a network.

[Samker]

I have old dell dimension tht shared files with the comp thru network. must be honest,
I am not comp tech savy at all, barely set up a network.

Yes I understand... did you maybe have original installation CD for XP??

If you do, simply follow these instruction for format and XP installation: http://support.microsoft.com/kb/313348

Hope this will help you??




 

[cplcody]

I forgot to mention that my son left a Beatle's CD in the rom drive. When Mcafee started to scan that could that have caused all this?  I have a lot of pics that Id would like to save. Possible?

[Samker]

I forgot to mention that my son left a Beatle's CD in the rom drive. When Mcafee started to scan that could that have caused all this?  I have a lot of pics that Id would like to save. Possible?

I don't think that there is some possibility to save anything since you already start formatting... and your PC still doesn't boot??

Lets we try to release CD Rom...

Turn the pc off. Use a paper clip that you've straightened out and insert it into the tiny little hole on the drive to manually open the drawer.

After that, try new installation (or maybe first try to repair XP) with XP installation CD.

Instructions for repair: http://www.michaelstevenstech.com/XPrepairinstall.htm

[cplcody]

Thank u for the help. I sucessfully formatted hd and reinstalled xp but lost many photos