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Please wait for a site operator to respond.You are not currently in a chat session.You are now chatting with 'JasonR'Samker: HiJasonR: Thank you for contacting GFI Software's Technical Support. As I understand, Your issue here is about "Bad Web Site Exceptions"?Samker: First of all sorry for my bad EnglishJasonR: No problem, I'll be glad to assist you.Samker: FYI, I'm administrator at one Tech forum and one of our registered member report us that Vipre Internet Security block access to site.Samker: Can you please check thatSamker: here is link to mentioned TopicJasonR: Sure thingSamker: http://scforum.info/index.php/topic,7569.0.htmlSamker: I really like Vipre product and if there is some problem I would like to resolve them ASAP.JasonR: I understand, One momentSamker: OkJasonR: You can also follow these steps on our knowledge base:JasonR: http://kb.gfi.com/articles/SkyNet_Article/VIPRE-is-blocking-a-website-I-wish-to-visit?retURL=%2Fapex%2FSupportHome&popup=trueSamker: Ok thank you very much, really great support. Samker: One moment pleaseJasonR: You are most welcome.Samker: hmmm... this is not what I'm looking forSamker: I would like to know reason why is http://scforum.infoSamker: blocked and to resolve thatSamker: how to check why Vipre blocks access to site and to resolve that problem ?JasonR: I see. Have you the 2nd step?Samker: Yes but still site isn't available without additional settings...JasonR: Try to turn off the web filterSamker: Can you confirm me that SCforum.info isn't on your "blacklist" of blocked domains ?JasonR: On the Vipre screen, Click on file > settings > Firewall settings then uncheck the web filter.Samker: Can you confirm me that SCforum.info isn't on your "blacklist" of blocked domains ?JasonR: What we can do is to report this to http://www.sunbeltsecurity.com/blockedsite/ as a false positive since the Vipre firewall might think it has malicious content.Samker: That is what I'm looking for... Samker: Please submit our site for "unblocking" if that is reason for this issue...JasonR: Click on the following link: http://www.sunbeltsecurity.com/blockedsite/JasonR:JasonR: Please Note:JasonR: Although the only required item in this submission form is your email address and the URL, please provide us with as much information as possible.JasonR:JasonR: The more information you provide about the false positive, the quicker we'll be able to fix it.JasonR: Sure thing.Samker: Thanks, as I already say you have really good customer support and this will provide really good review...Samker: Best Regards,Samker: SamkerJasonR: You are most welcome. JasonR: Is there anything else that I can assist you with?Samker: This will be enough... JasonR: Thank you for contacting GFI Software's Technical Support. Have a great day.
...By the way, issue was not resolved till now. As you already informed gfi software about issue, i think we should wait at-least 48hrs before registering new complain about same issue. I will check it again after 24hrs and it problem is not solved then i would register a new complain.
From: Eric Howes ---Date: Mon, Apr 16, 2012 at 5:44 AMSubject: RE: Submit an incorrectly blocked websiteTo: Samker ---Hi:Thanks for the report. The site will be unblocked in a forthcoming definitions update.Eric HowesGFI Software
issue is solved. http://scforum.info has been white-listed by Vipre (GFI Software)
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