Topic: VIPRE - "Bad Web Site Exceptions"

[davids]

I want to inform you that vipre internet security web filtering prevents visiting this site (http://scforum.info) . It displays following message

VIPRE has determined that the site

you are trying to visit contains potentially harmful or objectionable content.

 

To proceed to this site: In VIPRE, open

"File/Settings/Firewall" and add the URL to

"Bad Web Site Exceptions..."

so i think you should contact vipre about it. This site is safe according to McAfee Site advisor and avast web rip.

[Samker]

Davids, thanks for the heads-up.  

FYI, Vipre have false positive detection: http://en.wikipedia.org/wiki/Antivirus_software#Problems_caused_by_false_positives  


Of course that SCforum is SAFE place:

Norton Safe Web: http://safeweb.norton.com/report/show?url=scforum.info

WOT: http://www.mywot.com/en/scorecard/scforum.info

AVG Threat Labs: http://www.avgthreatlabs.com/sitereports/domain/scforum.info/

Google Safe Browsing Diagnostic: http://www.google.com/safebrowsing/diagnostic?site=scforum.info

McAfee Site Advisor: http://www.siteadvisor.com/sites/scforum.info



SCF Team will investigate this problem with Vipre detection and contact them ASAP!  

[Samker]

I must to admit that Vipre (GFI Sofware) have really great customer support through "Live Support Chat".

Please wait for a site operator to respond.

You are not currently in a chat session.

You are now chatting with 'JasonR'

Samker: Hi

JasonR: Thank you for contacting GFI Software's Technical Support. As I understand, Your issue here is about "Bad Web Site Exceptions"?

Samker: First of all sorry for my bad English

JasonR: No problem, I'll be glad to assist you.

Samker: FYI, I'm administrator at one Tech forum and one of our registered member report us that Vipre Internet Security block access to site.

Samker: Can you please check that

Samker: here is link to mentioned Topic

JasonR: Sure thing

Samker: http://scforum.info/index.php/topic,7569.0.html

Samker: I really like Vipre product and if there is some problem I would like to resolve them ASAP.

JasonR: I understand, One moment

Samker: Ok

JasonR: You can also follow these steps on our knowledge base:

JasonR: http://kb.gfi.com/articles/SkyNet_Article/VIPRE-is-blocking-a-website-I-wish-to-visit?retURL=%2Fapex%2FSupportHome&popup=true

Samker: Ok thank you very much, really great support.

Samker: One moment please

JasonR: You are most welcome.

Samker: hmmm... this is not what I'm looking for

Samker: I would like to know reason why is http://scforum.info

Samker: blocked and to resolve that

Samker: how to check why Vipre blocks access to site and to resolve that problem ?

JasonR: I see. Have you the 2nd step?

Samker: Yes but still site isn't available without additional settings...

JasonR: Try to turn off the web filter

Samker: Can you confirm me that SCforum.info isn't on your "blacklist" of blocked domains ?

JasonR: On the Vipre screen, Click on file > settings > Firewall settings then uncheck the web filter.

Samker: Can you confirm me that SCforum.info isn't on your "blacklist" of blocked domains ?

JasonR: What we can do is to report this to http://www.sunbeltsecurity.com/blockedsite/ as a false positive since the Vipre firewall might think it has malicious content.

Samker: That is what I'm looking for...

Samker: Please submit our site for "unblocking" if that is reason for this issue...

JasonR: Click on the following link: http://www.sunbeltsecurity.com/blockedsite/

JasonR:

JasonR: Please Note:

JasonR: Although the only required item in this submission form is your email address and the URL, please provide us with as much information as possible.

JasonR:

JasonR: The more information you provide about the false positive, the quicker we'll be able to fix it.

JasonR: Sure thing.

Samker: Thanks, as I already say you have really good customer support and this will provide really good review...

Samker: Best Regards,

Samker: Samker

JasonR: You are most welcome.                      

JasonR: Is there anything else that I can assist you with?

Samker: This will be enough...

JasonR: Thank you for contacting GFI Software's Technical Support. Have a great day.

In summary, David please follow this link: http://www.sunbeltsecurity.com/blockedsite/ and "Report SCforum.info as incorrectly blocked website".

 
Until they finish this "job", here you have explanation how to manually unblock any site with this kind of issues: http://kb.gfi.com/articles/SkyNet_Article/VIPRE-is-blocking-a-website-I-wish-to-visit?retURL=%2Fapex%2FSupportHome&popup=true

Best Regards,

Samker


P.S.

Till now, I'm also received two e-mails from GFI support with information that "case" is opened - "Case# GFI-120414-603306".

[davids]

Yes really a great support. finally after 27 lines of conversation, he understood the issue. By the way, issue was not resolved till now. As you already informed gfi software about issue, i think we should wait at-least 48hrs before registering new complain about same issue. I will check it again after 24hrs and it problem is not solved then i would register a new complain.

[Samker]

...
By the way, issue was not resolved till now. As you already informed gfi software about issue, i think we should wait at-least 48hrs before registering new complain about same issue. I will check it again after 24hrs and it problem is not solved then i would register a new complain.

hmmm... you got a right, they need some time... since this start during a Weekend, what do you say to We wait until Wednesday??

[davids]

yeah, we must wait for a day or two.

[Samker]

Latest news from GFI:

From: Eric Howes ---
Date: Mon, Apr 16, 2012 at 5:44 AM
Subject: RE: Submit an incorrectly blocked website
To: Samker ---

Hi:

Thanks for the report. The site will be unblocked in a forthcoming definitions update.


Eric Howes

GFI Software

Davids, please check and confirm domain unblocking during a Week.

Thanks,

S.

[davids]

issue is solved. http://scforum.info has been white-listed by Vipre (GFI Software)

[Samker]

issue is solved. http://scforum.info has been white-listed by Vipre (GFI Software)

Thanks for confirmation pal. 

[cherlange]

i WANT THE FOLLOWING WEBSITE TO BE ADDED AS EXCEPTIONS

ALL KOREAN DRAMAS
PERKSBY CLUBWYNDAM.COM
ALLSITES PERTAINING TO WYNDAM.COM
ALL CHURCH GOSPEL RELATED ITEMS SUCH AS DOWNLOAD AND ANY MUSIC FOR CHRISTIAN LIVE OR OTHERWISE
AND ALL OTHER SITES I VISIT PLEASE ALLOW.