Hi dons & welcome to SCF Portal.
Don't worry I think that we will resolve this.
If I understand you correct additional problem is that you cannot download any "cleaning" program?
Anyway, please first provide us other required information:
- all possible details related to yours problems / infection.
- try to install at least HijackThis and provide us log:
http://scforum.info/index.php/topic,785.0.htmlWe will wait your reply and after that provide you next instructions for "cleaning".
Regards,
SCF Team