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  • (01. January 2010., 10:27:49)

Author Topic: [solved] Unable to switch and upgrade from Windows Update to Microsoft Update  (Read 2283 times)

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Unable to switch from Windows Update to Microsoft Update


On a new Windows 7 Pro 64 bit computer I am unable to access Microsoft updates.

Windows update works fine, but when I click the link to get updates for other Microsoft Products it will only take me to the screen that tells me to use the start menu to check for updates.

I have also tried other links to Microsoft Update from other Microsoft webpages and end up with the same result.

EDIT Devnullius: and this cycling behaviour is an annoying, frustrating pain in the...

The Microsoft Update checkbox is also missing from the 'Change Settings' page in Windows Update.

I have Office 2013 Standard installed and activated, and from previous installation experience know that I should be able to access numerous updates through this method.

To verify that I am able to install updates for Office I manually downloaded and installed one Office 2013 update through the Microsoft download site.

How do I get this machine to switch to Microsoft Update?

EDIT: some propose Office Update will update Office. I know from experience, that this is not the case on most computers.

FROM Joep517:

See if any of the suggestions at I cannot enable Microsoft Update in Windows 7 or Enabling and Disabling Microsoft Update in Windows 7 via Script help.

The Shack answers
Yes!! The suggestion to install Silverlight and have the box checked at the end of the install process to "Update Silverlight and other Microsoft products" that is suggested in the link 'I cannot enable Microsoft Update in Windows 7' from JoeP517 did the job. Thanks much.

FYI to anyone else with this issue: I also tried uninstalling and reinstalling Office 2013, but that did not work either.

Personal notes
This trick will not work with Silverlight version 5. If you are running the latest version, simple remove it and download version 4. I uninstalled it with IObit Uninstaller to be sure all registry keys are removed. Afterwards, Windows Update will upgrade you to version 5  :)

I found my x64 copy here
x86 can be found here

I did not see the ┬┤infamous┬┤ check box, but I did get a Windows Update tool that suddenly showed Microsoft Update and a lot of Office Updates... Windows 7 x64 btw.
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