Members
  • Total Members: 12811
  • Latest: nodrog
Stats
  • Total Posts: 28507
  • Total Topics: 8238
  • Online Today: 852
  • Online Ever: 51419
  • (01. January 2010., 10:27:49)












Author Topic: can't access bank info or paypal info from my computer  (Read 2209 times)

0 Members and 1 Guest are viewing this topic.

edcianci

  • SCF Newbie
  • *
  • Posts: 3
  • KARMA: 2
  • Gender: Male
my bother got a internet security pro virus - while i was looking for it i think i changed something in my settings that doesn't allow my passwords and usernames to work on my bank sites, paypal site, and credit card site.

i can access my emails with user nams and passwords - i have 2 different ones and they both work

i did find the virus and went into safe mode and deleted it as it wouldn't allow me to delete it if i wasn't in safe mode.

after deleting it i did a restore back one week and updated malwarebytes and did a scan

i can use the computer and everything is working except the sites i mentioned - i am pretty sure it was something i clicked before i found the virus - something like allow access - it was checked and i unchecked it - i can't seem to find or recall that. i am using IE8

thanks for any help - ed

Samker's Computer Forum - SCforum.info





jheysen

  • SCF Global Moderator
  • *****
  • Posts: 751
  • KARMA: 100
  • Gender: Male
Re: can't access bank info or paypal info from my computer
« Reply #1 on: 08. July 2013., 05:29:46 »
>>IE8
Can't you use other browser?

Samker

  • SCF Administrator
  • *****
  • Posts: 7206
  • KARMA: 291
  • Gender: Male
  • Whatever doesn't kill us makes us stronger.
    • SCforum.info - Samker's Computer Forum
Re: can't access bank info or paypal info from my computer
« Reply #2 on: 08. July 2013., 21:18:55 »
Hi E. and Welcome to SCF Community.

Don't worry, We'll help you to resolve this problem.  ;)

First of all, take advice from J. and try some other browser on mentioned sites, for example: Chrome, Firefox, Opera, Safari etc. and provide us information do you still have problem with access... ?


After that, my suggestion is to make double check is your PC really safe now:

1. Scan your PC with BitDefender or Panda Online AntiVirus Scan: http://scforum.info/index.php/topic,734.0.html

2. Download & run HijackThis: http://scforum.info/index.php/topic,785.0.html

3. Provide us logs from HijackThis & AntiVirus Online Scan


We'll wait your reply (with logs) and after analyzing, provide you new instructions.

Regards,

Samker

edcianci

  • SCF Newbie
  • *
  • Posts: 3
  • KARMA: 2
  • Gender: Male
Re: can't access bank info or paypal info from my computer
« Reply #3 on: 08. July 2013., 21:34:20 »
thanks for the help - i am not near that computer right now as i am at work - i was getting the same thing with firefox - so this morning i updated firefox thinking that might be a solution as i was using an old version.

anyway before i left the internet wasn't working on firefox, and i couldn't find the internet explorer for IE8

when i get home i will keep trying - i have scanned my computer with malwarebytes - and everytime it shows 1 infected threat - it was a root threat - i would delete it, but it always came back.

so last night i powered the computer up in safe mode and delected it in safe mode - the virus was gone - but i still couldn't log into any of my bank accts or financial things. that's when i tried to update firefox

thanks ed

Samker

  • SCF Administrator
  • *****
  • Posts: 7206
  • KARMA: 291
  • Gender: Male
  • Whatever doesn't kill us makes us stronger.
    • SCforum.info - Samker's Computer Forum
Re: can't access bank info or paypal info from my computer
« Reply #4 on: 09. July 2013., 19:52:50 »
You welcome Ed. ;)

Please, provide us logs, as soon as possible... I'm pretty sure that you still have traces of infection...  :-\

cya later,

S.



edcianci

  • SCF Newbie
  • *
  • Posts: 3
  • KARMA: 2
  • Gender: Male
Re: can't access bank info or paypal info from my computer
« Reply #5 on: 09. July 2013., 20:26:02 »
it is fix as i ran a thing called combofix - i acn't thank everybody enough for what to do - thanks ed

Samker

  • SCF Administrator
  • *****
  • Posts: 7206
  • KARMA: 291
  • Gender: Male
  • Whatever doesn't kill us makes us stronger.
    • SCforum.info - Samker's Computer Forum
Re: ComboFix - download latest version
« Reply #6 on: 10. July 2013., 18:58:01 »
... I'm pretty sure that you still have traces of infection... :-\

...

it is fix as i ran a thing called combofix - i acn't thank everybody enough for what to do - thanks ed

As I suspect...

I'm glad to hear that the problem is solved...  :police: :thumbsup:

cya around,

S.


P.S.

If anybody need, here is direct download link for latest version of Combofix: http://www.bleepingcomputer.com/download/combofix/

 

With Quick-Reply you can write a post when viewing a topic without loading a new page. You can still use bulletin board code and smileys as you would in a normal post.

Name: Email:
Verification:
Type the letters shown in the picture
Listen to the letters / Request another image
Type the letters shown in the picture:
Second Anti-Bot trap, type or simply copy-paste below (only the red letters):www.scforum.info:

Enter your email address to receive daily email with 'SCforum.info - Samker's Computer Forum' newest content:

Terms of Use | Privacy Policy | Advertising